Shipping Policy

DELIVERY & FREIGHT

Kaemark strives for the timely delivery of products. In many cases, Kaemark is dependent upon vendors and freight carriers to produce and deliver the products in good condition and in a timely manner. Kaemark is not liable for any damages, monetary or otherwise, due to production delays, freight delays, re-routing, or freight damages. All sales are FOB Giddings, TX.

Freight Charges INCLUDE lift gate, but DO NOT INCLUDE INSIDE DELIVERY. Purchaser must have the required manpower to remove the freight from the lift gate. If purchaser requests any additional services from the freight carrier at the time of delivery, Purchaser is responsible for those charges. Please contact your account manager for other delivery options and the fees associated with them.

Purchaser’s Delay in Shipping Orders not allowed to ship within 10 days of original ship date will incur additional storage charges. Should purchaser delay the shipment so that it does not ship in the current year, purchaser will be responsible for the property tax associated with the  order.

Agreement to Inspect & Report Damage All items leave Kaemark in brand new and working condition. It is possible for items to be damaged during shipping, the purchaser is required to do a detailed inspection of boxes and goods upon delivery. Any damage must be reported to your account manager immediately, but in no event later than 48 hours. Use the packing slip as a reference. All damages or the appearance of damage on the packaging must be noted on the delivery driver's paperwork prior to signing for the order. Replacement goods cannot be ordered without notation of damages on the shipping documents. Take pictures of the damages, including the packaging and product so that your claim can be processed. NMFC regulations allow only 4 days to report concealed damage to the carrier, so you must report any damage promptly. Failure to timely report damage, may result in additional fees to purchaser for replacement and freight costs.  Kaemark is not responsible for any damages not reported to the account manager within 48 hours of delivery.  If purchaser uses their own carrier then purchaser is responsible for all risks, freight insurance, reporting to the carrier, etc.

RETURNS/ REFUNDS/EXCHANGES

Warranty Returns- If the warranty applies (see warranty section) only defective parts will be replaced. Labor costs are not covered. All defective merchandise must be returned to Kaemark to receive warranty credit. All freight costs on warranty issues that occur (and Kaemark notified) within 30 days of delivery will be the responsibility of Kaemark in both directions. After 30 days of delivery, the purchaser is responsible for the freight to return the defective products to Kaemark for the remainder of the first year. After the first year, purchaser is responsible for all freight (both to and from). Warranty applies only to original purchaser and is not transferable. Pictures may be required as evidence of the defective part. Should purchaser have to return an item or component that is still under warranty, Kaemark will send a Call Tag with an RMA (Return Merchandise Authorization) reference number. Purchaser must reference the RMA reference number on the outside of the box prior to returning.  The items must be received back to Kaemark within 45 days of the receipt of the RMA to receive credit.  No credit will be issued after 45 days.  To ensure timely return of defective parts, in some cases, Kaemark must charge before sending out a replacement part, and once the defective part is returned, purchaser will be refunded the original charge.

Non-Warranty Product Returns- Non warranty products must be returned within 30 days of delivery. Kaemark must receive the product in un-used and new condition and in its original packaging. Purchaser is responsible for freight.  A 3% transaction fee and a 20% restocking fee will be charged for all returns.  This amount will be deducted from the refund.  An RMA Number is REQUIRED for all returns. Before shipping the product , contact Kaemark at 979-542-3651. to receive your RMA number. Please note that Custom and Non-Stock items are not returnable and not refundable.

Exchange.  If an exchange is requested due to purchaser’s mistake, purchaser is responsible for all freight charges. Prior shipping the new product, purchaser is required to pay for the exchanged item.  Upon Kaemark’s receipt of the returned item in new condition, purchaser will be refunded the amount paid for the replacement. Restocking fees may apply. Please note that Custom and Non-Stock items are not returnable and not refundable.

If purchaser requests an exchange of equipment due to Kaemark’s mistake, Kaemark will pay for the freight charges associated with the return. Purchaser is still required to pay for the new equipment. Once Kaemark receives the returned product in new condition the payment will be refunded.

Non-Stock Orders are Non-Returnable/ Non-Refundable.  Non-Stock goods are defined as goods not stored in the Kaemark distribution center. Non-Stock goods are not returnable and nonrefundable.

CUSTOM PRODUCED GOODS OR SPECIAL ORDER ITEMS are Not returnable/Not Refundable

The typical timeline to manufacture custom goods is 8 to 12 weeks upon order receipt.  This timeline is an estimate because many factors outside of Kaemark’s control may affect the timeline.

Upon placing an order, purchaser acknowledges and represents that all line drawings, dimensions, color selections, laminates etc.…have been reviewed and approved. 

Special Order Items or Custom Goods cannot be changed or canceled after 5 business days.

Changes to orders “in-process” may incur additional charges.

Deposits are non-refundable once material purchasing and production have begun.