RETURNS/ REFUNDS/EXCHANGES

Warranty Returns- If the warranty applies (see warranty section) only defective parts will be replaced. Labor costs are not covered. All defective merchandise must be returned to Kaemark to receive warranty credit. All freight costs on warranty issues that occur within 30 days of delivery will be the responsibility of Kaemark in both directions. After 30 days of delivery, the purchaser is responsible for the freight to return the defective products to Kaemark for the remainder of the first year. After the first year, purchaser is responsible for all freight (both to and from). Warranty applies only to original purchaser and is not transferable. Pictures may be required as evidence of the defective part.

Should purchaser have to return an item or component that is still under warranty, Kaemark will send a Call Tag with an RMA (Return Merchandise Authorization) reference number. Purchaser must reference the RMA reference number on the outside of the box prior to returning. The items must be received back to Kaemark within 45 days of the receipt of the RMA to receive credit. No credit will be issued after 45 days.

Non-Warranty Product Returns- Non warranty products must be returned within 30 days of delivery. Kaemark must receive the product in un-used and new condition and in its original packaging. Purchaser is responsible for freight. A 30% fee for processing and restocking will be charged for all returns. This amount will be deducted from the refund. An RMA Number is REQUIRED for all returns. Before shipping the product, contact Kaemark at 979-310-6466., to receive your RMA number. Please note that Millwork, Custom and Non-Stock items are not returnable and not refundable.

Exchange. Purchaser is responsible for all freight charges if an exchange is requested due to purchaser’s mistake. Prior to shipping the new product, purchaser is required to pay for the exchanged item. Upon Kaemark’s receipt of the returned item in good condition, purchaser will be refunded the amount paid for the replacement. Processing and restocking fees may apply. Please note that Millwork, Custom and Non-Stock items are not returnable and not refundable.
If purchaser requests an exchange of equipment due to Kaemark’s mistake, Kaemark will pay for the freight charges associated with the return. Purchaser is still required to pay for the new equipment, until Kaemark receives the returned product in new condition. At that time the payment will be refunded.

Non-Stock Orders are Non-Returnable/ Non-Refundable. Non-Stock goods are defined as goods not stored in the Kaemark distribution center. Non-Stock goods are not returnable and nonrefundable.